Terms
● Monthly plans: The cost of the class is deducted automatically from your credit
card every month. Each month consists of 30 days from the date of subscription.
Your monthly payment will occur 30 days from the last payment. Plans can not
be changed while subscribed.
● 6-month and 12-month plans: The full amount will be charged at the time of
purchase. Tickets will be distributed at the beginning of each month during your
subscription. These are set term plans and do not automatically recur. Plans can
not be changed while subscribed.
● Extra Lesson tickets & transfer tickets expire after 30 days. Unused tickets will
not rollover to the next month and are non-refundable.
● Booking rules : Lesson bookings are limited to one active booking at a time. You
will be able to book your next lesson once your existing lesson has started.
(Exception: the two classes per day plan can book two lessons at a time and
have two lessons per day.)
● If you are subscribed to a monthly plan and have decided that you do not want
to continue with the service, please make sure to cancel your subscription by
clicking on the "unsubscribe" button in your Account Profile settings. If you
unsubscribe before your next payment, you will not be charged automatically.
General Payment, Reservation and Cancellation Information
● Razorpay allows you to pay with your credit card, however sometimes the
credit card company can charge you a fee for making an international
transaction. This fee depends on your bank.
● Payments can be made via Visa or Mastercard.
● Lessons can be booked up to 15 minutes before the start time.
● Lessons can be cancelled up to the lesson's start time, however only those
cancelled up to 30 minutes before the lesson start time will receive a return ticket.
● If a tutor becomes unavailable for a lesson at the scheduled time, the student will
receive a transfer ticket to reschedule their lesson with the same or different tutor.
● If you have any questions or problems, please see our FAQ or contact our Customer
Support team.
Refund Policy
● Monthly subscriptions can be fully refunded within 7 days from the payment
date if the student has not taken any lessons. After 7 days from the payment
date, it is non-refundable unless Saritalk suffers a technical issue.
● The refund policy is only valid for the first month of monthly subscriptions.
Refunds are not given from the second payment onwards. You will be
automatically charged for the subscription every month until you cancel,
whether you have taken the corresponding lessons or not. You must cancel your
subscription before the pan renews for the month (see your account page for
more information). Refund requests must be made to Customer Support.
● 6-month and 12-month plans are non-refundable unless Saritalk suffers a technical
issue that prevents you using the system for the duration of the plan.
● Extra Lesson tickets expire after 30 days and are non-refundable.
●
